Frequently asked questions
Booking & Pricing
Are the prices per person or per car?
All prices are per vehicle, regardless of the number of passengers. My van can comfortably accommodate up to 7 people with plenty of luggage space.
Will we share the car with other travelers?
No. All transfers and tours are 100% private. You will have the entire van to yourself and your group, ensuring maximum comfort and privacy.
Do you require payment in advance?
To secure your date, I require a 20% deposit via PayPal or Revolut. The remaining balance can be paid anytime before the journey starts (via the same methods) or in cash (EUR/CZK/USD) when we meet.
What is your cancellation policy? I aim to be fair and flexible:
Private Transfers: Full refund of your deposit if cancelled at least 48 hours before departure.
Multi-Day Journeys: Full refund of your deposit if cancelled at least 7 days before the start of the tour.
Later cancellations are non-refundable.
On the Road
What is included in the price of a Private Transfer?
The price includes the transfer itself, bottled water for everyone, high-speed Wi-Fi, USB chargers, and all parking fees. It also includes my time for any sightseeing stops we agree on along the way.
Not included: Meals, entrance fees to attractions, personal expenses and gratuities.
What is included in the price of a MULTI-DAY journey?
To make your trip as simple as possible, my pricing is transparent and covers all operational costs for the vehicle and the driver.
What is Included:
Driver's Availability: Up to 10 hours of service per day.
Mileage: Up to 500 km (300 miles) of driving per day.
Vehicle Costs: Fuel, standard highway tolls, and international car insurance.
Driver's Expenses: My own accommodation and meals are already included in the quote. You don't need to worry about my stay!
Essential Amenities: High-speed Wi-Fi, bottled water, and phone chargers on board.
What is Excluded:
Passenger Accommodation: Your choice of hotels, apartments, or Airbnbs.
Passenger Meals: All breakfasts, lunches, and dinners for your group.
Entry Fees: Tickets for museums, castles, or other attractions.
Premium Tolls: Special scenic routes (e.g., Grossglockner High Alpine Road), ferries, or car-trains.
Guiding Services: While I am happy to share local tips and history, professional licensed guides for city tours are not included.
Gratuities: Tips are not included in the price. While never mandatory, they are greatly appreciated if you feel you've received exceptional service.
Connectivity & Fun
Do you have Wi-Fi in the car?
Yes, high-speed Wi-Fi is available throughout the journey. :-)
Is the Wi-Fi free of charge?
Well, I officially charge $1 million per hour in cash!
However, I have a special discount: It's 100% free if you promise to consider writing a 5* review on TripAdvisor or Google after our trip. I do not accept credit cards and 4*, 3*, 2* and 1* reviews. :-)))
(I'm joking about the million dollars, of course—the Wi-Fi is always free for my guests!)